Visma Connect IdP is used by many applications in Visma. The look & feel of each application can differ based on Apps preferences for background image, display, color and location of texts. You can see if an application is using Visma Connect IdP if the application you try to sign in to redirects in the browser to the URL starting with https://connect.visma.com/

Once you click on “ Next“ in the step one of the sign in screen after you input your email address, you get redirected to step two of the sign in screen:

• Either the screen where you are asked to enter the password for the account with chosen email address

  

• Or straight away redirected to your own Identity Provider

  This will occur if one of the authorized users from your organization has registered your email domain (i.e. example.com) and has set up SSO with your organziation’s own Identity Provider as in EntraID (former Azure AD), Okta, HelloID, OneLogin, ADFS or another.

• Or you can choose from the available options to either user the password you have set on your account in our system or sign in with your own organization Identity Provider where you will be asked for that password instead. In the below case, we show the option to Sign in with Azure AD for the users if their domain is visma.com, as an example. You would see the option registered for your own domain.

  

If you have chosen to “Save my email address for next time” in Sign in - step one to enter email address, then, after authenticating with success at least once, the next time you need to sign in again, this screen will be displayed directly and will show the greeting “Welcome back, <your first name>“ and your profile picture if you have set one in your Account Settings page.

How to go back to enter email address or to sign in with another Identity Provider

In order to change the account you wish to sign in with or choose another sign in option than password if the application allows it you have to go back to Sign in - step one to enter email address by clicking on the arrow left icon which is in front of your currently set account.

Password

The password field allows you to view the password you have entered if you click on the eye icon . You can hide the password by clicking again the same icon .

Possible causes for password not being accepted:

1. If the password you enter does not match your account, you will receive the error: “Your email address/password is not correct. Please try again!”

   Please make sure to:

   • Use the proper account email address, go back to step one to change the email address you wish to sign in with in case it’s needed by clicking the the arrow left icon which is in front of your currently set account. In case you are unsure which email address to use for the application you are trying to sign in to, you can check your inbox and search for the application name displayed on the screen. If no results, please check if your access to the application has been granted by one of your organization authorized users.

   • Check your keyboard settings, sometimes it can happen that the keyboard setting is different than the settings you had when you have typed your new password.

   • In case you do not remember your password, you can change it by using the Forgot your password?.

2. If you have never actually set a password in our system for your account you will receive the same error: “Your email address/password is not correct. Please try again!”.

   In this case you can also use Forgot your password? to set your password for the first time.

2FA Enrollment

In certain cases, if the application you are trying to access or your customer administrator enforces you to use 2FA,  you will get prompted to enable two-step verification after passing with success the password authentication step.

Please read instructions here.

Forgot your password?

Please read instructions here.

reCAPTCHA and account locked

In case you enter the wrong password consecutively for more than 5 times according to the default password policy or as many times as your password policy applicable for your domain(in the case it is different than our default settings), then the re-captcha solving will show up. This is only for your own security reasons, to not allow any non-human interaction to crack your account password. You solve the Re-captcha by clicking the checkbox. Note: if you are in incognito mode, you might get asked by your browser to choose some specific pictures.

After the 8th attempt according to the default password policy or as many times as your password policy applicable for your domain(in the case it is different than our default settings), your account will get locked, in order to protect your own account security. Once your account is locked you will see this message: “Your account has been locked for security reasons. Please check your mailbox and follow the instructions.

What can I do if my account is locked?

The account lock duration is by default for 30 minutes, but it can differ if your domain has its own password policy set by one of the authorized users from your organization.

These are the options you have to unlock your account

• The account gets automatically unlocked after the lock duration expires, so you can just re-try after this period

• When the account is locked you get an email on your inbox with the subject: Account temporarily locked from one of the senders we are using to deliver emails

  This email contains a link which will instantly unlock your account in case you will click it. Please also check your spam folder.

• Another option is to use Forgot your password? in the case that you still do not know your password and attempting again will just lock your account again. When you set a new password the account is also instantly unlocked and you are free to use the new password immediately to sign in.

Sign in with passkey

If you have registered at least one passkey and you are not on an incompatible device/browser, this screen will also display the option to “Sign in with passkey“.

In this step we do know who you are and therefore you will not need to choose as which account to continue with. You will sign in as the account displayed in the screen. In case you need to choose another account, click the arrow left icon which is in front of your currently set account.