Problems during 2FA setup? See Problems setting up 2FA.
I do not get a notification
Allow notifications for Visma Authenticator in your phone settings.
Check that your phone has internet.
Did you ignore or deny 5 notifications in a row? Notifications then stop for 30 minutes, to protect you. Why?
On the sign-in screen, click Try push again.
Still nothing? Click Try another way and use a 6-digit code from the app.
I cannot find the Approve button
Tap the notification, not the app icon. Approve only shows when you open the notification.
Notification gone? On the sign-in screen, click Try push again. A new notification comes.
The notification goes to someone else's phone
Your account is added to their Visma Authenticator. Notifications go to every phone that has your account. Each person needs their own account on their own phone. One account per person.
I approved, but nothing happens
Go back to the sign-in screen on your computer or in the application. It continues by itself.
Still waiting after a minute? Click Try push again or Try another way.
Still stuck? Close the browser tab or application and sign in again.
I see a code in the app, but where do I type it?
On the sign-in screen, not in the app. Click Try another way, choose the authenticator app code, and type the 6 digits.
My 6-digit code is not accepted
The code changes every 30 seconds. Wait for a new code and type it quickly.
Your phone's clock must be exact. In your phone settings, set date and time to automatic.
Use the code for the right email address in the app.
Use the right app. If you set up 2FA with Microsoft or Google Authenticator, the code is there.
My password is not accepted
That is the step before 2FA. Forgot your password?
I lost my phone or got a new phone
Start signing in. On the 2FA screen, click Try another way.
Choose Use one-time emergency code and type your code.
Choose I have permanently lost access to Authenticator app. This starts the setup again with your new phone.
No emergency code? Contact the support of the application you want to sign in to.
Nothing helps
Contact the support of the application you want to sign in to, or your employer. Tell them which step fails and what the screen shows.