In case you do not remember your password or you do not have a password set for your account, you have the option to use Forgot your password?.

This is available on the Sign in - step two to enter password or get to own Identity Provider which shows up after you click Next in the screen where you enter your email address.

Once you click on “Forgot your password?“ you will get following screen:

In order to trigger one of the available actions, you need to pass the “reCAPTCHA” check by clicking the checkbox left to  "I’m not a robot“.

Possible actions in this screen are “Reset password“ or “One-time sign in link“.

Reset password  

Once you click on “Reset password“ you will receive an email with the subject “Change password request“. This email is sent on your user account email inbox and also to any of your recovery emails which you may have set up for your user account in your Account Settings.

This email contains a link to "Enter new password"  which is:

• valid for 15 mins (if you have previously had a password) or valid for 24 hours (if this is the first time you set a password).

• usable only once. If you did not use the link and you trigger another “Reset password”, this will automatically invalidate the older link. Only the newest link is valid until it expires.

1. If the link to "Enter new password" is valid, once you click it, you will get redirected to a page where you can enter your new password

   

   When you type the new password you will get a hint of which password rules you have to comply with (marked red) as well as which you comply with (marked green).  The rules might differ based on your domain password policy.

   Once you confirm the password you can click on “Change password“.  If this is the first time you set a password, you will straight away get redirected to the application you were trying to access, otherwise please use the new password to sign into the application.

2. If the link to "Enter new password" is invalid, you will get this screen

   

   Once you click on “Click here to request a new valid link“, you will get again into the “Forgot password screen“ where you can choose to “Reset password“

One-time sign in link

If you choose the “One-time sign in link“ option you will receive an email with the subject “Sign in link to {Application name}”.

This email is sent on your user account email inbox and also to your recovery emails inbox which you may have set up for your user account in your Account Settings.

This sign-in link contained in the email:

• is valid 5 mins from the moment it was requested

• can be used only once

If the link is valid, once you click it, you will get redirected to the application you are trying to access.

Note: if you have enabled 2FA and the device is not remembered for 30 days, you will also get asked to pass the Two-step verification screen.

If the sign-in link is invalid, once you click it, you will this screen:

Once you click on “Click here to request a new valid link“, you will get again into the “Forgot password screen“ where you can choose the “One-time sign in link“